The Edgewater Resort & Spa – Security Bond / Credit Card Pre-Authorisation and Cash Deposit Policy
Security Bond / Credit Card Pre-Authorisation
A valid photo ID and credit card will be required at the time of check-in. A pre-authorisation (pre-auth) will be taken to cover incidental items such as (but not limited to):
Telephone and internet charges
Minibar and restaurant charges
Any breakages or damage incurred during your stay.
Any excessive cleaning charges, above the normal level of cleaning, due to the room being left in an unacceptable state.
Additional servicing/cleaning charges
Pre-Authorisation Process:
Credit Card Validation: We pre-authorise all credit cards on the day of arrival to check for validity and sufficiency of funds. This process validates the presented credit card and protects both the cardholder and merchant from increasing fraud incidents.
Pre-Authorised Amount: The pre-authorised amount of NZ$ 500 is set aside by the credit card company for a period of up to 10 days. The pre-authorisation will affect your available funds and/or spending limit. No money is taken from your credit card, but it will show as a ‘Pending Transaction’. You may choose to use a different payment type to pay your final bill.
Refund of Security Bond:
Upon Departure: The bond will be refunded to your credit card upon departure.
Processing Time: For domestic credit card holders, this process may take up to 7 working days. If you’re an international card holder, this may take longer depending on your financial institution.
Important Notes:
For more information on this practice, please contact your card issuer.
The resort is not liable for any delays in the release of funds by your bank.
Cash Deposit
For guests who prefer not to use a credit card, we offer the option to provide a cash deposit:
Deposit Amount: A cash deposit of NZ$ 500 is required at the time of check-in.
Receipt: A receipt will be provided for the cash deposit.
Usage: This deposit will cover incidental items such as those listed above, including any breakages, damages, or excessive cleaning charges.
Refund of Cash Deposit:
Upon Departure: Any remaining cash deposit will be refunded at check-out after deducting any charges for incidentals or damages.
Verification: Guests must present their receipt to process the refund.
Yes, there is an airport shuttle that runs at scheduled times. A fee of NZD 55 per adult return and NZD 30 per child (2-11 years) return applies. You also receive a souvenir water bottle and a neck ei (flower garland) and porterage.
Please note that the shuttle service is operated by Raro Tours, not the resort.
Alternatively, taxis are available for NZD 30 per person one way between the airport and the resort. Taxi stands can be found in the arrival hall at the airport.
Note: If you are booking within 72 hours of your arrival date, the airport shuttle service cannot provide a neck ei.
Check-in is from 2:00pm. A charge applies for an early check-in (amount may vary, subject to availability).
Check-out is at 10:00am. Late check-out is available at a charge (amount may vary, subject to availability).
Payments made on site at the resort by Credit Card or international Debit Cards will incur a payment administration fee of 3.5%.
An ATM is available in the resort lobby for cash withdrawals.
All major credit cards are accepted in the Cook Islands except American Express & Diners Card.
No matter how you book, our continental tropical buffet breakfast is always included. On the buffet, you have an assortment of fruit, cereals, toast and spreads, yoghurt, bircher, pastries, juices, tea, and coffee.
We can accommodate up to 2 adults or 2 adults and 2 children (12 years and under) in our rooms. In our villas, we can accommodate up to 6 people – this includes children and infants.
The bedding configuration in our rooms is either one king or queen and one single. Where there are 4 people in the room, we are able to add another single bed.
In our 3 bedroom villas, the bedding configuration is 1 king, 1 queen and 2 singles
1GB – $7.5
2GB – $12.5
5GB – $22.5
You can expect activities such as fish feeding, drumming lesson, ei katu (head garland) making, sarong tying, island dancing lesson, raw fish demonstration, ukulele lesson, weaving lesson, and more!
Please check the Activities board at the Activities Hut located poolside or pick up a copy of our “Edgewater Daily” at reception or the brasserie.
We now have two free water filter station at the resort for you to refill your own bottles so you can stay hydrated.
There is a water stations located in each laundry.
The Activities Hut operates daily from 9:00am to 5:00pm.
Other than providing cultural information and insight into traditional Cook Islands activities, the hut also provides our guests with snorkelling gear, reef shoes and beach towels.
Generally, snorkelling in the lagoon around the island is safe.
The resort’s lagoon is a marine reserve that offers the ideal place to swim or snorkel amidst the myriad of beautiful tropical fish.
We advise all our guests not to venture out past the encircling coral reef alone.
It is highly recommended that guests wear reef shoes while swimming or snorkelling. Guests are also advised not to touch coral or other sea creatures.
The Coconut Kids Club operates three sessions a day, Monday to Saturday.
Hours are 9:00am to 12:00 noon, 2:00pm to 5:00pm and 7:00pm to 9:00pm.
Yes, we do. It is $15 per hour per child or $20 per hour for 2 children. It is an additional $5 per child per hour if there are 3 or more children.
If there are 4 or more children, this will require 2 babysitters depending on their ages.
Note that the babysitters will be taking care of the child/children in your room.
There is a rental company onsite – Polynesian Rentals – where you can hire cars, scooters and bicycles.
To enquire or book in advance, email reservations@polynesianhire.co.ck.
By Cook Islands law children are not required to be in car seats.
However, if you’d like to hire a car seat or any other baby/child equipment, contact Baby Todd’s on +682 73199/+682 70651, babytodds2021@gmail.com, or check out their Facebook page: Baby Todd’s.
The Activities Hut located poolside is equipped with information on some of Rarotonga’s more popular tours and excursions. Bookings can be made at our Concierge Desk or at reception
We have a range of services on offer at Akaora Spa & Salon.
Take a look at our treatments here.
Yes, we do, this is called Coral Club. Click here for more information.
Yes, both the clockwise & anti-clockwise public bus comes through reception at 40 minutes past the hour. But keep in mind, you’re on island time!
Please note that buses do not operate on a Sunday.
Other than the resort brasserie and Spaghetti House, the nearest restaurants are Kikau Hut, Tumunu, Alberto’s Steakhouse and Oceans Restaurant at Crown Beach Resort – all within walking distance.
Cook Islands Law prevents us from allowing smoking in any of our Rooms, Suites and Villas. This includes the use of smokeless tobacco vapour, and e-cigarettes.
Smoking and vaping is also prohibited in our restaurants and public dining areas. We have made available ash trays in designated areas around the Resort.
Smoking is strictly prohibited in all guest rooms including the balconies.
Yes, it is. The Cook Islands is just to the east of the International Date Line and is ten hours behind Greenwich Mean Time.
This puts them in the same day as the U.S and a day behind New Zealand and Australia.